Terms of Service
On Time Taxi - Serving Clark County, Indiana - Last updated August 25, 2026
These are the rules for using On Time Taxi. By ordering a ride or by driving for us you agree to them.
Where we run
On Time Taxi serves Clark County, Indiana and the nearby towns of southern Indiana. We may refuse a trip that goes outside the area we can safely cover.
What a ride costs
A ride is five dollars to get in plus two dollars fifty cents for every mile. The full price is shown on your screen before you order, and it does not change once you order unless you add a stop. A tip is optional and one hundred percent of any tip goes to the driver.
Paying
Payment is by credit or debit card only. There is no cash option. Cards are processed by Stripe. If you believe you were charged in error, call 930-216-4166 and a refund will be put back on your card, normally within five business days.
Cancelling
You may cancel free of charge any time before a driver accepts your ride. Once a driver is on the way, a cancelled trip may still be charged the five dollar get in fee.
Drivers
Drivers are independent contractors, not employees. Every driver must apply, upload a photo and the paperwork needed to drive legally, speak with the owner by phone, and be approved by the owner before taking a single ride.
On each completed ride the company keeps the five dollar get in fee and twenty percent of the remaining fare. The driver keeps the rest and keeps all of the tip. Each driver can see what they earned that day inside their own driver page.
Safety and conduct
No smoking, no open alcohol, and no weapons in the vehicle. A driver may end a trip if a passenger is threatening, violent, or badly intoxicated. Riders can report a driver for suspected drug or alcohol use from the menu, and any driver reported is suspended straight away until the company finishes looking into it. The owner decides whether a suspended driver comes back.
Speed monitoring
While a driver is on the clock their speed is recorded. Drivers are warned by their phone if they go over the posted limit, and repeated speeding can end their contract with On Time Taxi.
Recording during an emergency
Both the rider app and the driver app have a panic button. Pressing it records sound and video from that phone and saves it to the company for review and for police if needed. Everyone agrees to this in writing when they sign up. Nothing is recorded at any other time.
Ratings
After a trip the rider rates the driver and the driver rates the rider from one to five stars. Anything two stars or lower is flagged for the owner to look at.
What we cannot promise
We work hard to be on time but traffic, weather and breakdowns happen, so we cannot guarantee an exact arrival time and are not responsible for missed appointments, flights or connections. Items left in a vehicle should be reported the same day and we will do our best to return them.
Account closing
You may delete your account at any time from the Delete my account page. We may close an account that breaks these rules.
Which law applies
These terms are governed by the laws of the State of Indiana.
Contact us
On Time Taxi, Clark County, Indiana. Phone 930-216-4166 (call or text). Email neocryptz@yahoo.com.
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